Support

We're here to help. Reach out through any of these channels.

Email

For general inquiries and account issues: support@osquad.ai

For billing questions: billing@osquad.ai

For security concerns: security@osquad.ai

Live Chat

Talk directly to our AI support agent on our website at osquad.ai. Available 24/7 — it's one of our own agents, powered by oSquad.

Documentation

Getting started guides, API reference, and integration docs: docs.osquad.ai

Report a Bug

Found something broken? Email us at bugs@osquad.ai with a description of the issue, steps to reproduce, and any screenshots. We typically respond within 24 hours.

Data Requests

To request access to, correction of, or deletion of your personal data, contact us at privacy@osquad.ai. We respond to data requests within 14 days.

Response Times

Critical issues (service down): under 2 hours
High priority (feature broken): under 8 hours
Normal priority (questions, requests): under 24 hours
Low priority (feedback, suggestions): under 48 hours